Returns and Refunds
At Sarayah, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we’re here to help.
Information We Collect
We may collect the following types of personal information:
Your name, email address, phone number, and delivery/billing address
Payment details (processed securely and never stored by us)
Purchase history and order details
IP address, browser type, and browsing behavior through cookies
How We Use Your Information
We collect this information to:
Process and fulfil your orders
Communicate with you about your purchases or inquiries
Send promotional emails (only if you’ve opted in)
Improve our website, services, and customer experience
Prevent fraud or misuse of our website
Marketing & Email Communication
If you subscribe to our newsletter or use a discount code, we may use your email to send updates, special offers, and brand news.
You can opt out at any time by clicking “unsubscribe” at the bottom of any marketing email or by contacting us directly.
Sharing Your Information
We will never sell or rent your personal information. However, we may share information with third parties in these cases:
Shipping providers (to deliver your order)
Payment gateways (e.g., PayPal, Stripe) to securely process transactions
Legal requirements (if required by law or to enforce our Terms & Conditions)
All third-party providers we use are compliant with privacy and data protection standards.
How We Store & Protect Your Data
Your data is securely stored on encrypted platforms. We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.
Payment information is processed through secure third-party gateways (e.g., PayPal, Stripe) and is not stored on our servers.
Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal information (subject to legal and transactional obligations)
How We Store & Protect Your Data
Your data is securely stored on encrypted platforms. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access.
Payment information is processed through secure third-party gateways (e.g., PayPal, Stripe) and is not stored on our servers.
Contact Us
For questions or concerns about this Privacy Policy or your data, please contact us:
Email: sarayahthelabel@gmail.com